AI-MC for Sales & Propensity to Buy

Boost your Sales with Clever AI Matching

AI-Mediated Conversations (AI-MC)

Boost your Sales with Clever AI Matching

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Gartner names Behavioral Signals 2020 Cool Vendor: AI for Customer Analytics  Read more >

Gartner logo

Gartner names Behavioral Signals 2020 Cool Vendor: AI for Customer Analytics  Read more >

AI-MC for Sales

A Radical New AI Tool Evaluates Propensity to Buy on the Fly

AI-Mediated Conversations(AI-MC) is an automated call routing solution that uses emotion AI and voice data to match the customer to the best-suited Salesperson to handle the specific call. AI-MC can predict intent using voice and artificial intelligence models to identify the likelihood of a specific future outcome, like propensity-to-buy(PTB) based on historical data, metadata, and deep learning algorithms.

By matching each customer to the right Salesperson, the objective is to promote the catalyst that would allow two people to reach the desired outcome.  That contributing factor (or catalyst) is usually a simple and naturally occurring human process: the affinity or rapport developed between people. Regardless of the type of business communication (sales call, support, collection), it will always be an interaction between real humans, where rarely is the affinity identical between two pairs of people. We have specific behaviors and traits that help us get along with some people, better than with others.

Sales Enablement

Guide the conversation dynamic in order to increase sales by predicting which customer-sales rep match will yield the best chance of a promise to buy.

Reduce Costs

Working with optimal customer-sales rep behavioral matching means building great rapport between two humans, which can lead to less handling time and first call resolution. Not to leave out how a good conversation can lead to a positive reputation and love for a brand.

Agent Customer Match Behavioral Signals

Digital Transformation with Conversational AI

CASE STUDY: CUSTOMER EXPERIENCE PROVIDER

AI-MC for Sales

A Leading European ‘Customer Experience Provider’, as it refers to itself, with over 2000 agents in 7 contact centers across 5 European countries, is a market leader in outbound, inbound and winback campaigns, qualitative surveys, and result-oriented targeted marketing.

The company wanted to investigate whether Behavioral Signals’  technology would be able to address the average 75% ‘immediate refusal’ issue within the first 30 seconds of the outbound call, and what effect that would have on overall agent efficiency and sales.

Beyond the Obvious Win-Win

Customer Satisfaction

Customer Satisfaction

Beyond the improved performance, positive conversations do end with satisfied customers and fulfilled agents. Treat each customer uniquely and provide them the best service you can offer in order to achieve the results you want. Learn from your best performing agents and focus on positive emotional and behavioral examples to guide everyone’s conversation dynamic.

Employee Attrition by Behavioral Signals

Agent Attrition

Offer your agents a tool that will help them be more effective and satisfied with their work. Avoid disengagement and frustration by allowing them to excel at what they’re good at. Agent Customer Matching can help you build up your people, coach them to perform better, find purpose and fulfilment while you minimise attrition.

Compliance & Reputation by Behavioral Signals

Brand Reputation

A happy customer means brand loyalty and great word of mouth. Everyone wants to tell a good story of a conversation that went well and might lead to a good outcome without frustration and bad feelings. Good conversations accumulate to positive reputation and love for a brand.

information

Articles

Want to read more on agent-customer matching (or call routing AI as it’s also known) and where it can be used? Head over to our article on AI-Mediated Conversations and How That Benefits Your Business or contact us now to discuss what we can do for your contact center

3 Best Practices for Product Managers to Drive Adoption of Emotion AI Technology

Gartner includes the AI-Mediated Conversations bank case-study in their June’20 report 3 Best Practices for Product Managers to Drive Adoption of Emotion AI Technology. Get the report >

Articles

Want to read more on agent-customer matching (or call routing AI as it’s also known) and where it can be used? Head over to our article on AI-Mediated Conversations and How That Benefits Your Business or contact us now to discuss what we can do for your contact center

3 Best Practices for Product Managers to Drive Adoption of Emotion AI Technology

Gartner includes the AI-Mediated Conversations bank case-study in their June’20 report 3 Best Practices for Product Managers to Drive Adoption of Emotion AI Technology. Get the report >

So what are you waiting for?

Behavioral Signals - Get started and win

So what are you waiting for?

Behavioral Signals - Get started and win