Behavioral AI for Customer Conversations


How Behavioral AI can transform efficiency and quality of customer conversations by over 20% [WEBINAR]

Description of webinar:

Discover how powerful and effective Behavioral AI and Voice Data can be for your organisation. Every company engages daily in thousands of conversations with its customers. The efficiency and outcomes of those conversations have a significant influence on sales, costs, and profitability. What you aren’t aware of is how powerful the Behavioral and Emotional dynamic of these conversations are.

Behavioral Artificial Intelligence is not only changing how we communicate at work, it has the potential to reimagine business processes, culture, and customer experience. It can empower companies to focus on efficiency, performance, and positive outcomes, while pursuing enhanced customer satisfaction.

Join Dr. Nassos Katsamanis, VP of Engineering at Behavioral Signals, Petr Stransky, Managing Director at Stransky Consulting, and special host Kate Coops, Innovation Specialist, and Manager at KPMG for our webinar — How Behavioral AI can transform efficiency and quality of customer conversations by over 20% — where you’ll learn how Behavioral AI can be used in practical implementations with tangible results that increase the efficiency of your conversation with customers by 20%. You will discover how to empower your organisation’s customer-facing contact centers and how to swiftly get back on the road to recovery. Learn how you can benefit from the use of Behavioral AI to optimise your voice data and get actionable insights that will help you solve real pain-points in order to enhance your organisation’s competitive advantage and customer experience efforts.

You will learn…

— How Behavioral AI can have an impact on the quality of customer conversations with a measurable increase of 20% on actual outcomes
— Why Behavioral AI can contribute to the digital transformation of your organisation, by upgrading the role of AI in operations
— How Behavioral AI technology drives insights from both customer and company representatives helping companies grow internal performance
— Get deeper insights from a real-world case study, involving a European Financial Institution, and how Behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%
— Discover how Behavioral AI can improve performance and efficiency for one of the toughest customer conversations: debt restructuring and cash collection

Who Should Watch:

Directors, VPs, SVPs, CIOs, Software Houses, AI Consultants, System Integrators

This Webinar ran on Thursday, June 11th, 2020 at 2 pm BST – 3 pm CEST, 6 am PT

For any questions regarding the webinar please contact Vicki Kolovou at vicki [at]

Webinar Details

Date: June 11th, 2020

Time: 2pm BST – 3pm CEST, 6am PT

Duration: 1 hour

Where: Zoom Webinar (expired)

Cost: Free

Host: Kate Coops, Innovation Expert & Manager @KPMG

Video recording

Kate Coops, Innovation Expert and Manager at KPMG


Kate Coops

Innovation Expert & Manager at KPMG

Kate is an innovation expert focusing on applying tech and cultural acceleration within processes, for efficiency and excellent customer experience. She is currently a Manager at KPMG responsible for innovation and experience projects, for corporate clients. She has significant experience in technical implementation and leadership roles in both innovative tech start-ups and corporations.

Petr Stransky, Managing Director at Stransky Consulting



Managing Director at Stransky Consulting

Business leader and Strategic advisor, building & growing and advising Tech companies 20+ yrs. across several sectors inc. IT research, Business intelligence, Enterprise software, Digital payments, Digital media, Consumer electronics. He has led large digital innovation projects in the corporate sector, partnering with technology vendors like IBM, Siemens, SAS Institute, SAP, Dell, and many others. Currently, Managing Director of Stransky Consulting, boutique Global Venture Development & Advisory firm, driving innovative technologies into the market.

Nassos Katsamanis, VP of Engineering at Behavioral Signals


Dr. Nassos Katsamanis

VP of Engineering

Nassos is Behavioral Signals’ tech lead and is based in Athens, Greece where he works with a global team of engineers. He is devoted to building cutting edge technologies into the company’s products and turn them into profitable real world solutions for our clients.

Nassos has conducted extensive research in behavioral signal understanding, working on his postdoc with Shri Narayanan at USC, LA. Before that, he received the Diploma in ECE (with highest honors) and Ph.D. degree from the National Technical University of Athens (NTUA) in Greece. After his postdoc at USC, and 3 years thereafter, he was a Research Scientist at the Robotic Perception and Interaction Unit of Athena RC in Greece, working on (distant) speech recognition, gesture recognition, deep learning, audio saliency estimation and multimodal signal processing.

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