A great contact center agent has a high EQ (degree of emotional intelligence) to display empathy, build rapport, and create relationships that will influence customer behavior and lead to improved results. Agencies that cultivate and capitalize on these skills drive higher profit margins and grow faster than the competition.
Behavioral Signals develops highly accurate (90% and higher) predictive models for what motivates customers to pay and what keeps agents engaged using groundbreaking, next-generation deep learning techniques grounded in emotional intelligence and behavioral analysis.
We monitor 100% of calls to help you:
Monitor 100% of your calls with AI and take the first step towards top quality assurance. We help you ensure every single customer interaction ends on a positive tone, so your customers always remember the way you made them feel great about working with you.
We analyze 100% of calls to understand agents emotions and behavior, identify disengaged and frustrated agents so you can take direct and meaningful action. Behavioral Signals state-of-the-art technologies help you build up your people, help them perform better, find purpose and fulfillment while you minimise attrition.
Real-time monitoring of all voice/audio data to make sure your agents comply with government regulations and company guidelines. We can help you take immediate action to intervene during an interaction to minimize emotional escalation and avoid legal action by predicting lawsuits and complaints before they are made.
Take the guesswork out of decoding your customer’s actual intent to pay with our state-of-the-art Behavioral Profiling technology. We listen to unconscious vocal signals that reveal agent incitement, customer intention, and can accurately predict the outcome to help you add real payments and purchases to your bottom line. We can help identify a kept-PTP with 90% precision.
Behavioral Signals next generation analytics technology measures and quantifies human emotions and behaviors to give you credible actionable information. We help you add real numbers and measurable value to your company.