Behavioral Signals at /function1 Conference & Exhibition 2025 in Dubai When Behavioral Signals took the stage at the /function1 Conference and Exhibition in Dubai, it...
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Imagine answering a call from your boss asking for an urgent wire transfer, only to discover it wasn’t your boss at all. It sounded...
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Artificial Intelligence (AI) is no longer a luxury; it’s a necessity for businesses aiming to stay competitive in today’s data-driven world. Yet, a critical...
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Based on the paper Emotion-Aware Speech Popularity Prediction: A Use-Case on Ted Talks, presented at the 12th International Conference on Affective Computing and Intelligent Interaction...
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For decades, the call center industry has struggled to address issues like low customer satisfaction and high turnover among agents. As simple as it...
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The heart of customer service is the call center. Here, agents directly engage with customers to address questions, problems, and concerns related to a...
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Image by jacqueline macou from Pixabay Amidst the fervor surrounding new applications for artificial intelligence are the very real implications of that technology and what...
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Photo by Jaime Lopes on Unsplash The clock’s ticking down on another year, but hey, it’s not over yet! If you're looking to give 2023...
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Fireside Chat with Joscha Bach & Rana Gujral - LEAP 2023 DeepFest was co-located with LEAP from 6-9 February 2023 at Riyadh Expo Centre. According...
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Customer service technology has been largely the same for decades. The means by which customer service agents are measured, calls are analyzed, and data...
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