AI Mediated Conversations

An AI-first Approach to Conversations
Regarding Payments, Credit and Finance

AI Mediated Conversations

 

An AI-first Approach to Conversations
Regarding Payments, Credit and Finance

Behavioral Signals is a Gartner 2020 Cool Vendor

Gartner Cool Vendor badge for Behavioral Signals
Gartner Cool Vendor badge for Behavioral Signals

Transform your customers’ experience with AI-Mediated Conversation technology. Automatically match each customer to the best-suited agent using voice data and emotion AI, and see the overall performance and outcomes of your conversations reach higher levels

Transform your customers’ experience with AI-Mediated Conversation technology. Automatically match each customer to the best-suited agent using voice data and emotion AI, and see the overall performance and outcomes of your conversations reach higher levels

AI-Mediated Conversations

Facts & Figures

ROI at Behavioral Signals

ROI

Guide the conversation dynamic in order to increase collections or sales by predicting which customer-agent match will yield the definite commitment to pay or buy. See up to 20% increase in financial outcomes with 7.6% fewer calls. Ask for our Bank Case Study to discover how.

Ease of Use at Behavioral Signals

EASE OF USE

Our AI mediated solution is fully production-ready and can be deployed, in the cloud or on-premises, within days producing immediate results in real conditions. Speak with our technical team about deployment times with your telephony system.

Privacy at Behavioral Signals

PRIVACY

We analyze how something is said and not the actual “context” or “content” of the conversation. This makes emotion recognition from voice far more private than other AI technologies.

AI-Mediated Conversations screenshot from meilo

Leading Banks and Collection Agencies are using AI-Mediated Conversation technology to boost their call centers

AI-Mediated Conversations screenshot from meilo

Leading Banks and Collection Agencies are using AI-Mediated Conversation technology to boost their call centers

Invest in your employees by discovering their skills and offering coaching based on live insights

AI-Mediated Conversations screenshot from meilo
AI-Mediated Conversations screenshot from meilo

Invest in your employees by discovering their skills and offering coaching based on live insights

AI-Mediated Conversations screenshot from meilo

Offer your customers a better experience with emotion AI. Help your employees perform better by leveraging their unique skills

AI-Mediated Conversations screenshot from meilo

Offer your customers a better experience with emotion AI. Help your employees perform better by leveraging their unique skills

Why Work With Us?

Why work with us at Behavioral Signals

Our innovative emotion and behavioral AI technology capitalizes on data insights from voice. We analyze business conversations, with customers, empowering financial institutions, call centers, sales companies, and other enterprises to achieve top-performing results.

Our years of research and expertise define who we are and our ability to offer solutions, ideate on KPIs, develop robust results and stand with our customers all through their AI journey.

Actionable insights from Behavioral AI can take a financial institution’s digital transformation process to the next level. Our smart AI technology can be quickly, robustly, and securely deployed and integrated with your telephony platform, be it in the cloud or on-premises.

EU National Bank Executive

“Interactions between well-matched agents and customers appeared to be much smoother overall. It’s impressive! While walking around in the call-center, one can immediately tell the difference, the level of tension in their interactions is considerably lower”.

EU Bank executive Testimonial

EU National Bank Executive

“Interactions between well-matched agents and customers appeared to be much smoother overall. It’s impressive! While walking around in the call-center, one can immediately tell the difference, the level of tension in their interactions is considerably lower”.

EU Bank executive Testimonial

Making a strategic decision for the future ―today, during a dire financial pandemic recession

 

COVID-19 has changed more than social behavior; it’s also changed financial behavior. A combination of financial instability, lost income and insecurity for the future is putting a strain on lenders and their ability to service their loans on time. Banks and collection agencies need to show empathy and help the lender fulfill their responsibilities. AI can help pair the right employee with each specific customer in order to achieve better rapport, higher performance, and ultimately positive financial results.

 

Personalization in finance is here and behavioral AI can play a significant role in improving the financial conversations needed to build quality customer experiences.