A Radical New AI Tool Evaluates Propensity to Buy on the Fly

AI-Mediated Conversations(AI-MC) is an automated call routing solution that uses emotion AI and voice data to match the customer to the best-suited Salesperson to handle the specific call. AI-MC can predict intent using voice and artificial intelligence models to identify the likelihood of a specific future outcome, like propensity-to-buy(PTB) based on historical data, metadata, and deep learning algorithms.

By matching each customer to the right Salesperson, the objective is to promote the catalyst that would allow two people to reach the desired outcome.  That contributing factor (or catalyst) is usually a simple and naturally occurring human process: the affinity or rapport developed between people. Regardless of the type of business communication (sales call, support, collection), it will always be an interaction between real humans, where rarely is the affinity identical between two pairs of people. We have specific behaviors and traits that help us get along with some people, better than with others.

Sales Enablement

Guide the conversation dynamic in order to increase sales by predicting which customer-sales rep match will yield the best chance of a promise to buy.

Reduce Costs

Working with optimal customer-sales rep behavioral matching means building great rapport between two humans, which can lead to less handling time and first call resolution. Not to leave out how a good conversation can lead to a positive reputation and love for a brand.