Harnessing the capabilities of Generative AI, AI-MC augments customer speech data, synthesizing relevant observations even from short calls. This process, backed by models trained on hundreds of hours of voice data from thousands of speakers, ensures robustness and accuracy in understanding customer sentiments and behaviors.
Generative AI at the Core
Data Augmentation: Enhances the richness of data by synthesizing relevant observations, even from short calls.
Robustness & Accuracy: Trained on hundreds of hours of voice data from thousands of speakers, ensuring precise analysis and insights.
Language-Agnostic Analysis: Understands and analyzes speaking patterns, intonation, and engagement levels, transcending language barriers.
Comprehensive Speaker Profiles
Personalized Interactions: Crafts intricate speaker profiles to foster personalized and empathetic conversations.
Understanding Beyond Words: Captures the nuances of ‘how’ a customer is speaking, not just ‘what’ they are saying.
Enhanced Customer-Agent Pairing
Intelligent Routing: Utilizes speaker profiles to pair customers with the best-suited agents, enhancing satisfaction and efficiency.
Harmonious Interactions: Agents are naturally connected with customers that match their communication style and expertise, fostering more harmonious and successful interactions without the need for additional insights or adaptations.
● Voice Data Gathering: Collection of voice data focusing on language-agnostic features from customer-agent interactions.
● Deep Analysis: In-depth analysis to understand the nuances of human speech, transcending language barriers.
● Advanced Data Augmentation: Synthesis of additional relevant observations, enhancing the richness of the data pool.
● Robust & Accurate Insights: Models trained on extensive voice data ensure precise analysis and insights.
● Comprehensive Speaker Profiles: Crafting intricate speaker profiles to encapsulate the nuances of an individual’s speech patterns and emotional cues.
● Personalized Insights: Paving the way for more personalized and empathetic interactions.
● Harmonious Pairing: Leveraging speaker profiles to connect customers with agents best suited to their communication style and emotional state.
● Optimized Interactions: Fostering more harmonious and successful interactions without the need for additional insights or adaptations.
We are the leaders in the field of Emotion Recognition and have the patent to prove it. The Behavioral Signals Emotion Recognition software brings emotional intelligence to the digital world, transforming not only how humans interact with technology, but especially how humans interact with each other. This is emotion-aware computing. This is artificial intelligence coming to life!
Further Reading
Whitepaper
Measuring the how and why in conversational data with artificial intelligence and deep learning