Predicting Intent and Its Impact on Call Centers
For decades, billions of dollars have been spent each year by companies to better understand how customers will receive marketing campaigns, how best to...
Read MoreFor decades, billions of dollars have been spent each year by companies to better understand how customers will receive marketing campaigns, how best to...
Read MoreMatching agents with customers allows you to vastly improve the quality of the connection between customers and your customer service staff. Instead of continuously...
Read MoreCurious about Machine Learning and its many applications? Artificial intelligence and machine learning are among the most significant technological developments in recent history. Especially ML has become one...
Read MoreWe’ve been recording customer calls for decades. Businesses understand the value of those conversations - both to better evaluate the will of the customer...
Read MoreMore than ever before, high-quality customer service is a must. With customers willing to spend more money with a company that provides quality service,...
Read MoreEmotion AI has advanced rapidly in recent years and is poised for a breakout year in 2020 as applications become more widespread and the...
Read MoreFor decades, behavioral intent prediction has been the holy grail of business. The more accurately we can predict when someone will act and what...
Read MoreIt’s no surprise that AI is the current “hot” technology. There are so many amazing ways AI and machine learning are used to...
Read MoreGartner estimated —prematurely— that, by the end of 2019, 20% of all user interactions with smartphones will be through voice user interfaces like Siri....
Read MoreBy 2022, Gartner predicts that most companies will be valued on their information portfolios instead of their physical assets and earnings. Data is the...
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