The Gartner report showcases a recent case study Behavioral Signals conducted with a European Νational Βank The report, on the advancements in emotion AI technology...
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Over the course of the last several months, we’ve learned a lot about how we work and interact with one another. Being forced to...
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Voice is one of the most significant emerging technologies nowadays. Engineers, influencers, entrepreneurs, and other #voice experts are creating a wide range of voice-AI...
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We’re living in unprecedented times and no one can predict what’s in store for all of us in the coming months. It is safe...
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Artificial Intelligence has fundamentally altered the landscape for dozens of industries, enabling significant improvements in data collection and analysis to drive sales, boost employee...
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For decades, billions of dollars have been spent each year by companies to better understand how customers will receive marketing campaigns, how best to...
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Matching agents with customers allows you to vastly improve the quality of the connection between customers and your customer service staff. Instead of continuously...
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Curious about Machine Learning and its many applications? Artificial intelligence and machine learning are among the most significant technological developments in recent history. Especially ML has become one...
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We’ve been recording customer calls for decades. Businesses understand the value of those conversations - both to better evaluate the will of the customer...
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More than ever before, high-quality customer service is a must. With customers willing to spend more money with a company that provides quality service,...
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