Human-Centric AI: The Need for Empathy in These Difficult Times
June 12, 2020
Over the course of the last several months, we’ve learned a lot about how we work and interact with one another. Being forced to...
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Opinions
Voice AI Podcasts You Won’t Want to Miss – 2020
June 4, 2020
Voice is one of the most significant emerging technologies nowadays. Engineers, influencers, entrepreneurs, and other #voice experts are creating a wide range of voice-AI...
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Aris Karanikas on why you should join the Behavioral AI & Revenue Recovery Webinar
April 27, 2020
We’re living in unprecedented times and no one can predict what’s in store for all of us in the coming months. It is safe...
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How AI is Changing the World of Call Centers
April 3, 2020
Artificial Intelligence has fundamentally altered the landscape for dozens of industries, enabling significant improvements in data collection and analysis to drive sales, boost employee...
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Predicting Intent and Its Impact on Call Centers
March 19, 2020
For decades, billions of dollars have been spent each year by companies to better understand how customers will receive marketing campaigns, how best to...
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AI-Mediated Conversations & How That Benefits Your Business?
March 5, 2020
Matching agents with customers allows you to vastly improve the quality of the connection between customers and your customer service staff. Instead of continuously...
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Must-Read Machine Learning Books for 2020 (…so far)
March 4, 2020
Curious about Machine Learning and its many applications? Artificial intelligence and machine learning are among the most significant technological developments in recent history. Especially ML has become one...
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Why Conversational Analytics is a Must for Any Company with Customer Calls
February 6, 2020
We’ve been recording customer calls for decades. Businesses understand the value of those conversations - both to better evaluate the will of the customer...
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Why Higher Agent Performance Scores Translate to Higher Profit
February 6, 2020
More than ever before, high-quality customer service is a must. With customers willing to spend more money with a company that provides quality service,...
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What Emotion AI Has in Store for 2020
January 23, 2020
Emotion AI has advanced rapidly in recent years and is poised for a breakout year in 2020 as applications become more widespread and the...
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