Rana Gujral, CEO at Behavioral signals, talked to VUX World and Kane Simms about emotion AI-Mediated Conversations and how this technology matches agents with customers and leads to 12-18% revenue improvement, +8% Call Success Ratio, and +10% Customer Satisfaction in the call center.
“Matching agents with customers leads to meaningfully improved call outcomes and better customer experiences”, according to Rana. He discussed with Kane Simms how Behavioral Signals technology works and the use cases it enables, such as: AI mediated conversations, which is able to take a voice print of the call centre agents to understand their conversational style, then take the same voice print from a caller and automatically pair the caller with an agent that matches their conversational style. This results in better conversations and customer experience, improving CSAT and NPS, and Oliver API, which allows developers and brands to build their own solutions using Behavioral Signals core technology.
Listen to the full episode, The value of emotional AI with Behavioral Signals CEO, Rana Gujral