Artificial Intelligence & Call Quality Monitoring
Customer service technology has been largely the same for decades. The means by which customer service agents are measured, calls are analyzed, and data...
Read MoreCustomer service technology has been largely the same for decades. The means by which customer service agents are measured, calls are analyzed, and data...
Read MoreBradley Metrock, CEO, Project Voice; General Partner, Project Voice Capital Partners, hosts Rana Gujral, CEO of Behavioral Signals at This Week In Voice TV...
Read MoreForbes published an article by Rana Gujral, entrepreneur, speaker, investor, "AI Entrepreneur to Watch," according to Inc., and the CEO of Behavioral Signals on "How...
Read MoreThe field of social work is one of the most demanding professions in America, and often one of the most understaffed and underfunded. Especially...
Read MoreInside VOICE is part of the VOICE Summit, the world's largest voice tech event. Hosted by Keri Roberts, it interviews some of the top...
Read MoreThe VoiceFirst Roundtable is VoiceFirst.FM’s weekly news podcast hosted by Bradley Metrock and part of the VoiceFirst.FM podcast network. The podcast examines the emerging...
Read MoreThe return of in-person events - Risk Free! This is an update of our blog post, Top AI Conferences for 2020: What Not To Miss....
Read MoreTechnology progresses at a breakneck pace. In order to keep up, we must speak its language. Or, more accurately, we need to program technology...
Read MoreFirst published on Medium A great tool for shortening the innovation cycle, doing end-to-end value-driven development, and allowing organizations to fail often and fail early. Four...
Read MoreAccording to this Gartner report, "Emotion AI is considered transformational as it turns human behavioral attributes into data that will have a large impact...
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