Bringing Together The Right People for the Best Conversations

AI-Mediated Conversations (AI-MC) is an automated call routing solution that uses emotion AI and voice data to match the customer to the best-suited agent to handle the specific call. This match is based on profile data and our superior algorithms developed from years of research and experience in NLP and Behavioral Signal Processing.

Whatever the objective, there is always a catalyst that would allow both sides to reach the desired result. That contributing factor is usually a simple and naturally occurring human process: the affinity or rapport developed between people. Regardless of the type of business communication (sales call, support, collection), it will always be an interaction between real humans, where rarely is the affinity identical between two pairs of people. We have specific behaviors and traits that help us get along with some people, better than with others.

Improve Outcomes

Guide the conversation dynamic in order to increase collections or sales by predicting which customer-agent match will yield the best chance of a promise to pay or buy.

Reduce Costs

Working with optimal customer-agent behavioral matching means building great rapport between two humans, which can lead to less handling time and first call resolution. Not to leave out how a good conversation can lead to a positive reputation and love for a brand.