Our deep learning AI technology analyzes what and how something is being said, on both sides of the conversation, to measure an agent’s performance and overall quality of conversation. It listens to your agent or sales rep —and the customer— in order to capture and measure politeness, composure (calm vs agitated), empathy towards the customer, customer’s reactions, and overall speaking style like slow, fast, engaged or disengaged, in order to calculate the conversation quality score and the agent’s performance.

Strong Emotional Intelligence is at the very core of excellent customer experiences. But, you can’t manage what you can’t measure. That’s why our AI engineers and contact center experts at Behavioral Signals built meilo. It measures the subtle behavioral patterns in voice conversations between agents and customers, so you can gain x-ray vision into your sales and support teams’ effectiveness. Use its powerful automatic transcription (ASR) with Emotions & Behavioral labeling, for every call, to discover the underlying sentiment and intentions of every call.

Monitor agents’ performance and decode the conversational content that emotionally resonates with your customers. Train agents’ soft skills focusing on positive emotional and behavioral examples to guide their conversation dynamic. Increase agents’ emotional awareness and enhance their sales performance.

Keep your team engaged with the most relevant leading indicators of success with smart annotating and bookmarking. Integrate with performance and motivation management software to automate celebrations of great customer moments!