You know what they say, you’re only as good as your Emotional Intelligence in Sales. Personal success and high performance simply do not happen without high emotional quotient (EQ). Plenty of research out there identifies emotional intelligence as the critical trait that differentiates top performers from the rest of the sales force. But how do you train sales reps to outperform themselves and gain this emotional intelligence we all talk of?
Self awareness , and subsequently confidence, self regulation, empathy and motivation are key factors for a Sales rep when it comes to emotional intelligence, but when we break all these down, from within a conversation, it’s these small triggers that appeal to a customer’s emotions. An apparent trigger is speaking too fast or too slow, that can provoke emotions of frustration on the side of the customer. So, while the narrative needs to have all those elements that will convince the customer of the value of your product or service HOW you voice this narrative also plays a significant role in sales.
AI can help capture and bring in focus these apparent and many times not so evident triggers, that are distracting the customer from the sales pitch, in order for the Sales rep to course correct… in real-time. The accuracy and quality of the real-time alerts can help a sales rep learn from them and improve on the spot their performance 10x, also making it a great tool for training. It’s like having a sidekick, at all times, who’s there to draw the Sales rep’s attention to something he might have missed.
Get alerts for speaking rate, overlap, negative emotions, need for empathy and many more. Our alerts are customizable to your needs!
It’s your job to put your new salespeople in a position to be successful. Coach them by using information acquired from all your calls, across your team, in real-time. Use successful examples of calls or other sales reps. Give them the tool to discover themselves how they’re communicating with customers and how they can use alerts to their advantage.
Looking for a credible ASR solution? Utilize Oliver’s powerful ASR and add to the mix PCI detection and redaction (always important to protect personal data), keyword spotting, topic detection, conversation summary, and our prime offering… emotion recognition.
Feeling confident in working with APIs and raw outputs? Whether it’s for a virtual assistant on a mobile phone, on the web, in a car, on a smart speaker, or for a social robot, you can now design and build engaging interactions that can seamlessly benefit from our internationally acclaimed speech emotion recognition technology. Introduce Emotion AI for Voice with our robust and fast evolving OliverAPI
Whether it’s customer experience, quality monitoring or predicting intent we probably have a key performance indicator that can fit your business. If not, we would be more than happy to discuss your pain points and see how our technology can serve your business needs. We will be by your side from development to large scale deployment.
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